We are proud to announce that Emporia has been ranked second among Level 2 permanently mounted charging stations in the prestigious J.D. Power 2025 U.S. Electric Vehicle Experience (EVX) Home Charging Study, scoring an impressive 763 points on a 1,000-point scale. This recognition places Emporia at the top in home EV charging solutions, significantly outperforming the segment average of 733 points.
About the Study
The J.D. Power study, now in its fifth year, is the industry standard for benchmarking satisfaction affecting the overall EV home charging experience. The study measures satisfaction across eight key factors:
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Fairness of retail price
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Cost of charging
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Cost of charging
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Charging speed
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Ease of use
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Reliability
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Cord length
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Charger size
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Ease of winding/storing cable
The 2025 study surveyed 10,472 owners of 2019-2025 model year EVs and plug-in hybrid electric vehicles (PHEVs) between November 2024 and January 2025, making it one of the most extensive studies of its kind.
What This Means for Emporia Customers
In a year where the study found declining satisfaction levels across the industry (with the Level 2 permanently mounted segment dropping 11 points from 2024), Emporia’s strong performance demonstrates our commitment to excellence and customer satisfaction in a challenging market.
The study identified several pain points affecting EV owners, including charging speeds, cord length, and the rising cost of charging. At Emporia, we’ve focused on addressing these exact concerns:
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Cost: As the study noted, charging costs have increased, with owners spending an average of $58 monthly. Emporia’s intelligent scheduling technology helps mitigate these costs by managing your charger’s usage to only charge during low-cost times, saving you money with every charging session.
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Optimized Charging Speed: The study found that charging speed has “tremendous influence on customer satisfaction,” with slow charging leading to a 141-point drop in satisfaction. Emporia’s Level 2 chargers deliver up to 48 amps when hardwired, ensuring fast and efficient charging for your vehicle.
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Smart Technology: While the study reported that nearly one-third of problems with permanently mounted chargers relate to internet connectivity and app issues, Emporia’s reliable app interface and smart energy management features provide a seamless experience for monitoring and controlling your charging.
Why Choose Emporia
As J.D. Power’s executive director of EV practice, Brent Gruber, noted in the study, “access to Level 2 charging at home is a key component in overall EV ownership satisfaction.” Emporia’s ranking confirms that our chargers deliver this critical component better than most other other options on the market.
Our comprehensive ecosystem of energy management products works together to provide a superior charging experience while helping you manage overall energy costs. With Emporia, you’re not just getting an award-winning charger—you’re getting a complete solution designed to make EV ownership more convenient and cost-effective.
About Emporia
Emporia is a leading energy management technology company revolutionizing home energy by empowering homeowners to take charge of energy efficiency. Its ecosystem of energy management products, including best-in-class smart EV chargers, home energy monitors, smart plugs and home battery systems, are all managed through an intuitive app with real-time data and automated scheduling features. By reducing customers’ energy use and saving them money, Emporia is helping people create a healthier planet and build a brighter future for us all. For more information, visit www.emporiaenergy.com.
